Customer experience transformed with modernized operations
To provide a more engaging and seamless consumer experience, an American big-box retailer needs to expand its digital grocery capabilities
The need to alter its supermarket operations in order to increase efficiency and production across all of its locations.
To modernize the client’s digital grocery capabilities, increase operational performance, and enable the company to offer richer customer experiences, Oaperg designed and implemented a digital-transformation vision with a rationalized approach.
The organization increased IT performance and enhanced customer experience by increasing interaction and personalization as its digital maturity grew. The business processes and technology offered to over 16000 end users across 200 sites have been optimized thanks to a new platform for enterprise resource planning that provides greater support for financial and indirect procurement tasks.