An order-management system allows for quick and efficient shopping
A major glass company that needed a consistent digital experience across channels.
The company wanted to give personalized and localized experiences to customers throughout their buy and post-purchase journeys, independent of channel, and it lacked an Order Management System (OMS) that could handle high volumes, scalability, and performance during peak periods.
A dedicated Oaperg team worked to transition the brand from Shopify to Salesforce Order Management System, as well as to use Salesforce Service Cloud to provide more consistent and improved customer service. Agents were now able to manage consumer orders more effectively and efficiently during peak periods.